It is the responsibility of the customer to organise their own shipping insurance. We do not cover insurance, duty or taxes in the shipping component that is paid during checkout

FAQs Archive - Cottage Ollie

Q: I just received an email advising me that an item in my order was out of stock- What can I do ?

Unfortunately due to the large amount of orders we process and heavy sales periods where we get thousands of orders placed at one time. Sometimes we get an oversell on a product or we may recall a product. We will automatically process your order and keep it moving through the warehouse by refunding you of the missing item and completing the rest of your order. Unfortunately, we can’t put the order aside and allow the option to swap for something else as we are processing large amount of orders.

Q: What if I enter an incorrect address by mistake?

If an order is delivered to an incorrect address and needs to be sent again, additional delivery cost is applicable and borne by customer

Q: If I pre- order an item and I order an in stock item, when will delivery be?

We will send your order together once pre-order item has arrived

Q: Do I have to pay any tax on my purchases?

For purchases outside of Singapore, you may be required to pay duty tax on your orders

Q: What is the fit of Cottage Ollie garments?

All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child

I just received an email advising me that an item in my order was out of stock- What can I do ?

Rebekah Seragih2024-01-29T14:31:15+08:00

Unfortunately due to the large amount of orders we process [...]

I just received an email advising me that an item in my order was out of stock- What can I do ?Rebekah Seragih2024-01-29T14:31:15+08:00

I just made an order but need to add additional items, how can I add this?

Rebekah Seragih2024-01-29T14:31:15+08:00

Unfortunately, we are unable to make any amendments to orders [...]

I just made an order but need to add additional items, how can I add this?Rebekah Seragih2024-01-29T14:31:15+08:00

What if I enter an incorrect address by mistake?

Rebekah Seragih2024-01-29T14:31:16+08:00

If an order is delivered to an incorrect address and [...]

What if I enter an incorrect address by mistake?Rebekah Seragih2024-01-29T14:31:16+08:00

What currency are your prices in?

Rebekah Seragih2024-01-29T14:31:16+08:00

All items are listed in Singapore dollars

What currency are your prices in?Rebekah Seragih2024-01-29T14:31:16+08:00

What are my payment options?

Rebekah Seragih2024-01-29T14:31:17+08:00

Visa, MasterCard and AMEX via PayPal

What are my payment options?Rebekah Seragih2024-01-29T14:31:17+08:00

If I pre- order an item and I order an in stock item, when will delivery be?

Rebekah Seragih2024-01-29T14:31:17+08:00

We will send your order together once pre-order item has [...]

If I pre- order an item and I order an in stock item, when will delivery be?Rebekah Seragih2024-01-29T14:31:17+08:00

Shipping Insurance?

Rebekah Seragih2024-01-29T14:31:17+08:00

It is the responsibility of the customer to organise their [...]

Shipping Insurance?Rebekah Seragih2024-01-29T14:31:17+08:00

Do I have to pay any tax on my purchases?

Rebekah Seragih2024-01-29T14:31:18+08:00

For purchases outside of Singapore, you may be required to [...]

Do I have to pay any tax on my purchases?Rebekah Seragih2024-01-29T14:31:18+08:00

What is the fit of Cottage Ollie garments?

Rebekah Seragih2024-01-29T14:31:18+08:00

All items are true to size based on an average [...]

What is the fit of Cottage Ollie garments?Rebekah Seragih2024-01-29T14:31:18+08:00

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